Shipping Options
Standard Shipping – Estimated Delivery in 7-10 days
- Flat Rate Standard Shipping: $9.95 on all orders
Rush Shipping – Estimated Delivery in 2-3 days
- Additional $5.00 per order
Returns Policy and Customer Service
Your complete satisfaction is important to us.
- You may return any unopened item purchased at Sooothe.com within 30 days
- But we do not accept items back that have been opened or used
- Damaged, Defective, or Incorrect Items may be returned
- Final sale items may not be returned
We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting Customer Care immediately. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.
Return Shipping and Processing
If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution center undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit. Please pack your return shipment securely to ensure that the items are not damaged in transit. We cannot except returns on items that were damage during shipping back to Sooothe.com
Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your credit card company.
Thank you for shopping with Sooothe.com, your One Stop Relief Shop
Returns Address:
Sooothe.com
Returns Department
970 S Pine Creek Rd
Fairfield, CT 06824